Qualifications : 

Enthusiastic computer technician with extensive Internet experience. Familiar with
Windows 3.11 for Workgroups, Windows 95, Windows NT, Windows 2000, DOS,Novell 3.x ,
4.x, 5.x and Unix.  Knowledgeable in the installation and configuration of major 
communications software for these platforms.  Well versed in the use of most major 
Internet programs, including Eudora, Free Agent, Netscape Navigator, Microsoft 
Internet Explorer, and various telnet and FTP programs.  Thorough knowledge of 
Microsoft Office Professional Suite and Lotus Smart Suite.  Experience with Pascal,
Visual C++, Visual Basic, HTML, Adobe Photoshop, Java Scripting and Web Developers 
tools.  Significant experience with the building and maintenance of personal and 
business class computers and networks.  Admin Experience with Novel 4.x, 5.x and 
Windows 2000.  Significant experience with creation and deployment of Corporate
software images as well as large scale PC migration from one OS to another.

Education:

XL-Connect  Cleveland  -  November 7 - 21,  1997      Microsoft NT Certification
Interactive Learning Center - Athens GA  1994 - 1995 Programming Information Systems Degree
University of Georgia - Athens GA     1991 - 1994 
Dekalb Community College - Atlanta GA    1989 - 1990 
Georgia Institute of Technology  Atlanta GA    1987 - 1989
Dekalb Community College - Atlanta GA    1986 - 1987
Dunwoody High School - Dunwoody GA 1982 - 1987        High School Degree

Employment History:

IT Network Analyst, Cyber Structures . ... June 2001 – Present
      Desktop & Network support involving Novell and NT LANs, Remote access to same, 	
      Desktop and Laptop configuration and repair. Aided in software 
      testing, upgrades and implementation.  WAN Connectivity.  Full support 
      for remote users in assisting in connectivity, software assistance and 
      instruction, PC maintenance, and  general helpdesk routines. Aided in 
      creation of current standard Corporate images and in all software and OS  
      migrations.  Backup for System Engineer.

IT Support Analyst, Progressive Ins Corp. ... Aug. 1999 – Feb 2001
      Desktop & Network support involving Novell and NT LANs, Remote access to same, 
      Computer and Laptop configuration and repair. Aided in software testing,
      upgrades and implementation.  WAN Connectivity.  Remote support agent 
      assisting in use of printing services, connectivity, software assistance
      and instruction, PC maintenance, and  general helpdesk routines.  Back-up 
        for the 2nd and 3rd level technicians.

IT Support Analyst , ARC . ... May  1998 – Aug 1999
      Desktop support involving Novell and NT LANs, Remote access to same,
      Computer and Laptop configuration and repair. Aided in software testing,
      upgrades and implementation.  WAN Connectivity.  Remote support agent 
      assisting in use of printing services, connectivity,software assistance 
      and instruction, PC maintenance, and  general helpdesk routines.  Back-up
      for the 2nd and 3rd level technicians

IT Desktop Support Analyst, Remote Services, Telxon Corp. ... Oct 1997 - April 1998
      Desktop support involving Novell and NT LANs, Remote access to same,
      Computer and Laptop configuration and repair.  Aided in software testing, 
      upgrades and implementation.  WAN Connectivity.  Remote support agent
      assisting in use of printing services, connectivity, software assistance 
      and instruction, PC maintenance, and  general helpdesk routines.

Computer Consultant, Avanti’s Auto Detailing  ...June 1997 - October 1997
      Technical support agent assisting in use of printing services,connectivity, 
      software assistance and instruction,  PC maintenance, and general help. 

Second Level Technical Support, America Net ...September 1996 - June 1997
      Technical and connectivity support agent assisting in a wide variety of
      areas including the configuration of many forms of internet connectivity
      software.  Aid in setting up ISDN communications for single users and for
      LANs. Web development and troubleshooting for personal and business Clients.
      PBX phone system support, UNIX administration and account setup for internet
      services.  Also software assistance, PC maintenance, LAN support, Token-ring,
      Novell 3.x, and general helpdesk.

Free-lance Consulting Contracts:

   * Paul Fazekas , General Manager of Chelsea’s of Athens, Georgia, May 1996  
        Built Custom computer system and installed and maintained software.
  
   * Robert Wynne, Interactive Learning Systems, Athens, Ga, May 1994-Sept 1995
        Rebuilt, repaired, and maintained over 40 PC systems, and provided 
        software support and maintenance for several Windows workstations.

In-house Services, AOL Guide Program   March 1994-March 1997 
     On-line Help room and system admin/Guide. Provide system support for America Online 
     users in a variety of forums. Monitor user activity to ensure adherence to Terms of
     Service.  Answer e-mail and user questions.


References available on request.

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